Customer Service

Metal Winders Troubleshooting Tips 

Metal winders do not need any greasing or oiling, they should wind smoothly with normal metal gear sound. No harm with oiling, however it is not necessary. 

If the gears are a little tight when cranking, please see this video on our Youtube channel for a tip on how to relieve the tight fit between the gears. No disassembly or tools needed, just minimal effort to ease the gear tension.

If the flyer touches the yarn guide, please see this video for a quick tip.

With continued use of the High Speed MH-701 winder, the cranking arm (that has the plastic grip, not the flyer) might become a bit loose, so re-tightening the screws holding the arm (attached to the white gears) with a phillips screw driver will ensure a tight arm fit for a good winding experience.


Shipping and Returns

An estimate of the shipping charge is shown during check-out and before an order is placed.

Product shipments are prepared as soon as payment has been cleared or approved. Shipping is usually handled through USPS or UPS. Products are shipped within 24-48 hours of payment clearance. Shipping charges include the cost of shipping the item(s) and handling.

Your Satisfaction is guaranteed 

If for any reason you are dissatisfied with your purchase, you can return the product within one week of purchase after you have received the product and you will receive a full refund minus shipping.